We flight for your money!
While it is recommended to try and have our medical billing department obtain prior authorization for the Air Ambulance flight through your insurance company, It is not always doable due time limitations and urgent patient transport needs. Therefore Air Ambulance 1 has developed the insurance reimbursement process.
This procedure allows our flight coordinators to collect minimal insurance information before the flight; once the flight is completed we will collect all the required documentations for in order to submit a claim to your insurance company.
Air Ambulance 1 works with all types of private medical insurance. Our Billing Department will contact the insurance company on your behalf and verify benefits for air ambulance services. If benefits are available, we will follow insurance guidelines to obtain authorization if required. If we receive payment from the insurance company, we will issue you a refund at the amount that you have paid.
Should the insurance company deny payment of our claim for any reason; our Billing Department will begin the appeal process. We will review the claim and obtain additional records and documentation if needed. Rest assured we will do everything possible to make sure you receive the benefits you are entitled to.
For your information most Air Ambulance services do not make any attempts in recovering your money, therefor it is important to take this unique feature offered by Air Ambulance 1 into consideration when making your choice. If you have additional questions, feel free to contact a flight coordinator at 1(800)424-9000.
