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Rules & Regulations

Air Ambulance 1

medical flights

Our Rules and Regulations

In his section, you will find our standard rules and regulations when booking a flight to any destination worldwide.

It is our duty and privilege to serve our clients with their urgent medical flights for their loved ones, therefore we make sure that any expectation and or promise is always explained in each and every copy of our contract.

Years of experience with happy clients made this agreement fair and clear for both private and institutional clients such as Hospitals, Embassies, Insurance companies, and governments as one.

The information on this page is a part of our actual flight contract, this information may or may not apply to your flight but it is a good indication of what to expect from your service agreement with Air Ambulance 1.

Quote Process

The quote is based on current information & availability reflected at the time of the quote. AA1 does its best to keep the same items as quoted, but we cannot commit to the original terms unless the quote was approved on the same business day. Price reflects a 4% discount for Wire or ACH. If paying by other methods, the discount is voided.

Aircraft Type & Medical Crew

The aircraft used is based on availability at the time of quote. We maintain the right to change, lease, or subcontract the type of aircraft used depending on availability. The Medical Director selects the medical team. All current medical records are required prior to flight. In the event of a change to the patient’s medical condition, a charge for additional items may apply. In case of an emergency situation during the flight, our medical team may land & go to the closest ER. The patient will be responsible for any fees incurred.

Flight Duration & Stops

Flight time & stops are approximated. AA1 does not guarantee Departure dates, times, and or flight duration or stops. We are not responsible for any delays due to weather conditions, flight interruptions, and mechanical failures. If a flight is delayed, you are obligated to wait for such a situation to be resolved and continue the travel at a later time. If you choose to cancel, it will be at your cost and we shall apply all cancelation fees accordingly to this contract. Some cases may require stops for crew changes due to duty times.

Billing, Insurance & Reimbursements

By signing this Agreement, you understand AA1 will submit a claim to the patient’s insurance (excluding Medicare & Medicaid). If the insurer covers the claim, whether in full or in part, the insurer has a grace period of 120 days before considering the claim fully settled. Therefore, reimbursement from AA1 to the insured will not occur until the complete closure of the claim. For claims paid in full, the out-of-pocket payer will receive a reimbursement of the amount paid to Air Ambulance 1 (excluding ground transportation and credit card fees). For partially paid claims, the insured will receive partial reimbursement, less a billing processing fee of $750. Any and all refunds will be made to the patient’s name only!

Passengers, Weight & Baggage

We allow one passenger and one patient at no more than 250 lbs./person. Each may carry (1) 20 lb carry-on size luggage. Excess luggage may be shipped to you at your cost. Any exception to these terms needs to be pre-approved and noted in this Agreement.

Ground Transportation

Ground transportation is covered up to $500/leg. If the price exceeds $500, the customer is liable for the balance. AA1 subcontracts with a ground transportation carrier. Therefore, we are not responsible for their actions. Furthermore, we will attempt to bill your insurance company for the ground ambulance with no out-of-pocket cost to you. Any payment from your insurance for ground transportation is non-refundable.

Applicable Law

This Agreement shall be governed in all respects by the laws of the State of Texas, USA with the venue for all disputes being held in Harris County, Texas USA. Furthermore, the parties hereby agree that any unresolved disputes concerning this Agreement or the services provided by Air Ambulance 1, shall be mediated first in Harris County, Texas USA, and if not resolved, submitted to binding arbitration in Harris County, Texas USA, in accordance with the commercial rules of the American Arbitration Association with the parties equally sharing the cost of any mediator or arbitrator.

Designation Representative & Assignment of Benefits

I do hereby choose Skymed, LLC d/b/a Air Ambulance 1 to be my air ambulance provider and authorize Medicare, private insurance, and any other health/medical plan to disclose any and all claim information to Air Ambulance 1 as my representative to participate in all levels of appeal, complaint, and grievance. I do hereby assign all medical and ambulance benefits (air or ground), including major medical benefits to which I am entitled to Skymed, LLC d/b/a Air Ambulance 1. I hereby authorize and direct my insurance carrier(s), including Medicare, private insurance, and any other health/medical plan, to issue payment check(s) directly to Air Ambulance 1 for services rendered to myself and/or my dependents or those for whom I am legally responsible regardless of my insurance benefits if any. (Should my insurance carrier issue payment directly to me and/or guardians/family in error, I will forfeit all check(s) by making them payable to Air Ambulance 1 with proper endorsement. Should your insurance fail to pay us, you will NOT be liable for any additional charges from our company.

Request A Quote

Fill in your information and one of our flight coordinators will contact you as soon as possible to start a new quote.


    We Guarantee that when choosing Air Ambulance 1, your loved ones shall be treated with professional and compassionate care. We consider every patient as family, we strive to perfection and continuously monitoring our operations. When choosing A provider, Remember that Air Ambulance 1’s management team has over 200,000 successful patient transfers in the past 15 years.


    Air Ambulance 1 – CEO