The efforts and focus on continued operational adherence to set standards with the addition of process improvements have given us 99.9% customer satisfaction over the last 15 years and 200,000 medical flights completed worldwide. These facts have made Air Ambulance 1 an industry leader that sets the standard in air ambulance international and domestic services.
We have also become the company to call when the decision-makers such as Hospital Directors, Embassy Officials, and International Tourism Agencies need services for their guests. All choose Air Ambulance 1 knowing we operate the most advanced medical equipment, utilize multiple types of aircraft and have done so in over 100 countries around the world for well over a decade.
Air Ambulance 1 stands apart from its competitors in the medical flight industry.
We provide services to customers who always seem to be exceptionally surprised at just how comfortable and smooth an air ambulance transport with us actually is. Our new customers tend to have preconceived ideas of how traumatic and how much of a hassle this type of service will be.
Yet, they’re thrilled to learn that we do everything from bed-to-bed transfer to assisting you with collecting reimbursement with your medical insurance company.
Our repeat customers and industry contacts include organizations and companies such as Hospital Directors, Embassy Officials, and International Tourism Agencies we have done business with in the past know because they know exactly what to expect and the level of care we’re capable of.
From medical assistance on commercial airlines to private VIP jets that transport multiple people, there are numerous options available to serve the needs of our clients.
We aim for 100% customer satisfaction at all times; this includes treating customers/patients with empathy, compassion, comfort, and genuine interest in the customer/patient as a person. We know that requiring a medical flight for domestic or international needs can be a stressful experience, but we do everything possible to ensure that you and your family feel right at home.
Air Ambulance 1 continually improves operations and processes to meet the goals we have set for ourselves and to strive for 100% customer satisfaction.
To achieve a successful air ambulance medical transport on such a large domestic and international scale, every Air Ambulance 1 team member must follow a set of operational guidelines.
These guidelines also must meet regulatory standards and as a company, we abide by all such guidelines/processes and expand upon those determined to improve and enhance our services and ultimately the customer’s satisfaction. As a result, we have mastered the complex variables that go into planning and executing a flawless critical transport, which allows us to ease our clients through the planning process, regardless of how critical the medical needs may or may not be.
We Guarantee that when choosing Air Ambulance 1 for your medical flight needs, your loved ones shall be treated with professional and compassionate care at all times.
We consider every patient as a part of our own family; we strive for perfection and continuously monitor our operations during each moment and stage of an air ambulance mission.
When choosing a provider, remember Air Ambulance 1′s management team has had over 200,000 successful patient transfers over the past 15 years.
One of the things that stands out most about our medical flight teams is the fact that we have the same members accompany the patient from the place of origin to their final destination, ensuring a comprehensive and comfortable bed-to-bed transfer with professionals you can trust.
Listed below are the primary divisions of Air Ambulance 1 where each division provides a critical function in the overall process and success of an air ambulance medical transport.
Upon completing a service, we ask each client if they felt we met the criteria in “Our Guarantee.”
Based on responses received, which are consistently positive, we wish our clients well and oftentimes become very emotional as the services we provide are quite personal and touching for everyone involved.
We then proceed to the next customer with hopes of repeating this success. Air ambulance care is something we’re passionate about and we feel that it shows through in everything that we do.
In the rare event, we did not meet “Our Guarantee,” Air Ambulance 1 will try to obtain as much information regarding the services provided to determine what problems arose and what course of action to take. After careful consideration and if it is deemed necessary, we will offer the option of resolving the issue based on operating policies.
If the customer refuses the option given or if it is something that cannot be remedied at the time, Air Ambulance 1 will provide the customer the opportunity to submit a formal, written complaint.
Once all services have been completed and the team members who provided such services file a report, regardless of whether or not a complaint was submitted by the client, the case will be reviewed to determine whether improper procedures within the company’s policies were committed.
If so, a change to the policy and processes will be implemented to ensure this type of issue is not repeated. In addition to any changes made, all team members will be notified and trained regarding the updated policy and process changes.
The goal of this review and training process is to eliminate and/or improve the handling of such complaints/issues and to increase our customer satisfaction regarding “Our Guarantee” to 100%.
We Guarantee that when choosing Air Ambulance 1, your loved ones shall be treated with professional and compassionate care. We consider every patient as family, we strive to perfection and continuously monitoring our operations. When choosing A provider, Remember that Air Ambulance 1’s management team has over 200,000 successful patient transfers in the past 15 years.
